INFORMATION QUESTIONS

TERMS AND CONDITIONS

Terms and Conditions

The Terms and Conditions (the “Terms And Conditions”) are between Pink Stardust Glitter and you as an end user of Pink Stardust Glitter's Website located at https://pinkstardustglitter.com/ (the “Site” or the “Website”), and/or as a recipient of an Pink Stardust Glitter Catalog or E-Flyer (the “Catalog” or the ”E-Flyer”, “EFlyer”).

Pink Stardust Glitter may, at its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and conditions on the pinkstardustglitter.com Website. Your continued use of the pinkstardustglitter.com Website signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.

By accessing the Site, sending information to Pink Stardust Glitter or ordering Products or services from Pink Stardust Glitter (whether through the Site, E-Flyer or Catalog) you agree to be bound to the Terms and Conditions. Please read these terms and conditions of use carefully before using this Website. Your use of The Site is expressly conditioned on your acceptance without modification of the following Terms and Conditions, and by using The Site you signify your acceptance of these Terms and Conditions. If you do not agree with any term set forth in Pink Stardust Glitter's Terms and Conditions, your sole recourse is to discontinue your use of the Site, the E-Flyer and/or the Catalog.

Pricing Policy

All prices quoted are payable in United States Dollars (USD) and, unless otherwise stated, do not include shipping charges or taxes. The E-Flyer, Catalog and pinkstardustglitter.com Website each offer limited-time sales values, and special buys. Regular prices shown are the prices at which the Products have been sold by Pink Stardust Glitter as of the date of issuance indicated.

Pink Stardust Glitter reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, at its discretion, including, without limitation, if Pink Stardust Glitter believes that customer conduct violates applicable law or is harmful to the interest of Pink Stardust Glitter.

Market conditions and competitive pressures may cause prices and availability to change without further notice. Although great care is taken in the production of the Site, Catalog and E-Flyer, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.

Payment Methods

Payment can be made by Visa, MasterCard, American Express and Discover credit cards and Paypal.

For credit card payments, the shipping address for your order must match the billing address of your credit card.

Check and money order payments are accepted and should be sent with the Product codes, quantities, customer name, shipping address and phone number:

Pink Stardust Glitter

211 - 164 Sandalwood Pkwy East

PO Box 1076

Brampton, ON

L6Z 4X1

Ph. (866) 472-6252

Orders will be processed once payment has been received.
There is a $25 charge for any check returned NSF.
COD (Cash On Delivery) is not accepted.

Cancellation

If you need to change or cancel your order please do so the same day the order is placed before 4pm Eastern Standard Time (EST) by calling Pink Stardust Glitter at (866) 472-6252. After that all orders are subject to a 5% cancellation fee plus shipping and handling if your order has been shipped.

There are no refunds or exchange for personal care items. Due to the nature of personal care items and related matters of hygiene and public safety, all sales are final.

Please have your order number ready when you place your call. Do not e-mail us with a request, as e-mails may not be processed in sufficient time to effect a change to an order.

Cancellations will not be accepted for custom made or special orders once they are in production.

Shipping

Pink Stardust Glitter does not ship to PO Boxes or Addresses associated with Parcel  Forwarding Companies 

All Products are shipped from our Mississauga, ON warehouse. Orders placed Monday to Friday between 9:00 am at 4:00 pm (EST) will be shipped the same day. Orders placed after 4:00pm (EST) will be shipped the next business day.

At Pink Stardust Glitter, shipping and handling charges are based on the following:

  • The delivery option you choose
  • The weight, size and dimensions of your items
  • Your shipping preferences

Customers can choose to have orders shipped via Canada Post or courier. Products can be shipped across Canada, the U.S. and Internationally. Shipping charges are listed for review before you submit your order.

International Orders

Pink Stardust Glitter does not ship to PO Boxes or Addresses associated with Parcel  Forwarding Companies.

In addition to shipping charges, a documentation and handling fee will be applied to all foreign orders.

Foreign orders may also be subject to tariffs and/or import taxes which are the sole responsibility of the receiver.

Return Policy

There are no refunds or exchange for personal care items. Due to the nature of personal care items and related matters of hygiene and public safety, all sales are final.

Pink Stardust Glitter will Refund or Exchange defective Products only. Incorrect orders will be corrected once received and verified by Pink Stardust Glitter. The corrected orders will be sent out with no additional shipping charge.

1. Returned merchandise requires prior authorization and an explanation for the return. Please contact us prior to returning an item for a Return Authorization Number.
2. Claims for defective, damaged or incorrect goods must be made within 5 business days of receipt.
3. All merchandise must be in the original packaging and sealed cartons.
4. All returned goods must include a packing slip and must be shipped freight prepaid to:

Pink Stardust Glitter

211 - 164 Sandalwood Pkwy East

PO Box 1076

Brampton, ON

L6Z 4X1   

Ph. (866) 472-6252

Duties and taxes are the sole responsibility of the sender. This amount will be deducted from the refunded amount.

5. Credit will be issued as follows:
a. Merchandise less than 15 days old will be issued 100% credit less shipping charges.
b. merchandise 16 – 30 days old will be issued 100% credit, less 25% restocking fee and shipping charges
c. Merchandise older than 30 days and custom orders are not. returnable for credit.
d. No cash refunds will be given.

Shipments Damaged in Transit

Please thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, you must note the extent of the damage on the freight bill and call us within 5 business days.

Website Terms of Use

The Site is provided as a service to you and is intended to provide general information about Pink Stardust Glitter and its Products or services. Pink Stardust Glitter reserves the right to delete, modify, or supplement the content of the Site at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Site.

Neither the pinkstardustglitter.com Website nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Pink Stardust Glitter, except that you may download, display and print the content presented on pinkstardustglitter.com for your personal, non-commercial use only. Unauthorized use of the pinkstardustglitter.com Website and/or the content contained on pinkstardustglitter.com may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this Website. The use of such content on any other Website or in any environment of networked computers is prohibited.

You are prohibited from contributing, posting or transmitting to this Website any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

In its sole discretion, in addition to any other rights or remedies available to Pink Stardust Glitter and without any liability whatsoever, Pink Stardust Glitter at any time and without notice may terminate or restrict your access to any component of the Website.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site, E-Flyer, Catalog or of any related website (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site, E-Flyer, Catalog or any related website. We reserve the right to terminate your use of the Site for violating any of the prohibited uses.

User Name and Password

Your pinkstardustglitter.com Website account may be accessed only by use of your login username and password. You are solely responsible and liable for any use and misuse of your login username and password and for all activities that occur under your login username and password. For security reasons, you must keep your login username and password confidential and not disclose them to any person or permit any other person to use them. Pink Stardust Glitter recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.

Pink Stardust Glitter will never ask for your login username and password in an email, text message, pop-up or on social media.

Do not respond to text messages, emails, pop-ups or other Internet requests asking you for your Credentials or other personal information (even if such messages appear to be from Pink Stardust Glitter)

You must immediately notify Pink Stardust Glitter of any unauthorized use of your login username or password, or if you know or suspect that your login username or password has been lost or stolen, has become known to any other person, or has been otherwise compromised by calling (866) 472-6252

All login names and passwords remain the property of Pink Stardust Glitter, and may be cancelled or suspended at any time by Pink Stardust Glitter without any notice or liability to you or any other person. Pink Stardust Glitter is not under any obligation to verify the actual identity or authority of the user of any login username or password.

Linked Sites

Any links or references to other Internet Sites (“Hyperlinks”) contained on the Site are provided by Pink Stardust Glitter merely as a convenience to users of the Site. The inclusion of any link does not imply endorsement, investigation or verification by Pink Stardust Glitter or the Third Parties of the linked Website or information contained therein or of their security or privacy practices. Pink Stardust Glitter and the Third Parties shall not be responsible for the content of any other linked Websites and makes no representation or warranty regarding any other Websites or the contents on such Websites. Pink Stardust Glitter is not responsible for the content or operation of any such linked Sites. If you decide to access other Websites, you do so at your own risk.

Framing of the pinkstardustglitter.com Website or any of its content in any form and by any method is strictly prohibited.

Copyright

All contents of the Site, including all documents, graphics, logos, images, sounds, or other binary files, are copyrighted by, and are the exclusive property of, Pink Stardust Glitter. Permission to print or otherwise distribute all or a portion of the Site is granted, provided that (1) a legend is affixed to any copies so printed or distributed, that the information contained therein is the sole property of Pink Stardust Glitter; (2) a copyright notice stating “Copyright © 2008 by Pink Stardust Glitter, All rights reserved.” Appears on all copies; (3) the use of the information is for non-commercial or personal information use only; (4) the information is not modified in any manner; and (5) no graphics from the Site are used separately from the accompanying text.

Trademarks

All product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g. all capital letters), (collectively, “Trademarks”) are Trademarks owned by or licensed to Pink Stardust Glitter unless otherwise noted. The Trademarks on the Site are protected by the laws of Canada and International trademark laws of other countries foreign to Canada. No use of any of these Trademarks may be made without the prior, written authorization of Pink Stardust Glitter.

Pink Stardust Glitter's website, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Pink Stardust Glitter, and/or its various subsidiaries, affiliates, third party providers and distributors (“Third Parties”), and are protected under the copyright laws of Canada and other countries. None of the content found on Pink Stardust Glitter's Website may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Pink Stardust Glitter and/or the applicable Third Parties.

Submissions/Feedback

No confidential relationship shall be established in the event that you make any oral, written, or electronic response to Pink Stardust Glitter (e.g. feedback, questions, comments, suggestions or ideas). Pink Stardust Glitter shall be free to reproduce, publish or otherwise use such information including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including developing, manufacturing and/or marketing of goods or services. The sender of any information to Pink Stardust Glitter is fully responsible for its content, including its truthfulness and accuracy.

Privacy Policy

Please review our privacy policy so that you understand our privacy practices, the information we collect about you during your visit and what we do with that information, as it governs your visit to the Website.

Pink Stardust Glitter collects personal information that you provide to us voluntarily, for example by placing an order for Products via the Site, Catalog or by completing a survey or user registration form, or responding to our E-Flyer. Such personal information may include your name, company name, e-mail address and/or phone number, and with respect to purchases, your shipping address and billing information. Survey’s may ask for demographical information such as age, gender, family size, etc. We will only use this information for the purposes for which you provided it to Pink Stardust Glitter, and with your approval, on a regular basis we will send you an E-Flyer about our new Products. You can unsubscribe from this service at any time, either through the Site or from a link on the E-Flyer, or by e-mailing Pink Stardust Glitter at the address provided on the “Contact Us” page.

When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

Pink Stardust Glitter also collects anonymous information from all visitors to the Site, such as IP addresses and aggregated site metrics, to generate statistics, develop marketing plans and improve the overall performance of the Site. In addition we may use IP addresses to analyze trends, administer our Website, track traffic patterns, and gather demographic information for aggregate use, as well as for credit fraud protection and risk reduction. Except as otherwise disclosed in this Privacy Policy, we will not use IP addresses in combination with your personally identifiable information without your prior consent.

Pink Stardust Glitter does not share your contact information with any other third party without your consent, except to a court or governmental agency if required by law, as required by a court of competent jurisdiction, or to Third Parties it engages to provide services that involve data processing on its behalf. Such Third Parties do not include advertisers or marketers that would contact or solicit you. For example, Pink Stardust Glitter engages a third party to fill product orders or coordinate mailings, and will disclose billing information to such Third Parties only as necessary for them to perform their function. In addition, Pink Stardust Glitter works with agencies in order to administer Pink Stardust Glitter's E-Flyer distribution. Pink Stardust Glitter will only disclose personal information to such Third Parties provided that they adhere to the same restrictions regarding use of your personal information as are set forth in the Terms and Conditions.

How we Protect Your Personal Information

All personal data you submit to Pink Stardust Glitter throughout the Site is encrypted with secure server software (SSL) that encodes the information before your Web browser software sends it to Pink Stardust Glitter. The SSL software decodes the data only after it reaches Pink Stardust Glitter's server, meaning that your data will be encrypted were hackers try to intercept it while in transit. Once the data reaches Pink Stardust Glitter's server, your personal data will be protected by the same security software Pink Stardust Glitter uses to guard all of its essential business data.

Cookies

Cookies” are small pieces of information that some Websites store on your computer’s hard drive when you visit them. Like many other Websites, the Site uses cookies to identify Products that you have selected to sample. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Even if you do not use cookies, you can still access all of the features on our Site.

Security

Pink Stardust Glitter utilizes advanced secure payment system to process credit card orders. The credit card information you enter into the sample form and order form is secure as they are designed to meet or exceed the vulnerability audit requirements of all credit card companies. However, it is impossible to guarantee the security of information you disclose online from a sufficiently powerful attack from unauthorized Third Parties.

General Terms and Conditions

Pink Stardust Glitter disclaims and excludes all warranties and representations, express, implied or statutory, with respect to the Site, the Catalog, the E-Flyer, the Products and Pink Stardust Glitter's services, or with respect to the accuracy, currency or completeness of the information provided by Pink Stardust Glitter's, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement of a patent, trademark or other intellectual property right.

Not withstanding any oral or written information, opinions, evaluations, Catalog descriptions or consultations of any kind furnished by Pink Stardust Glitter, you specifically agree that it is your sole responsibility to select and evaluate the correct Products for use in your applications.

In no event shall Pink Stardust Glitter be liable to you or to any third party for any direct, incidental, indirect, special or consequential damages whatsoever (including but not limited to, lost profits, business interruption, loss of programs or other data on your information system, even if Pink Stardust Glitter has been advised, knew, or should have known of the possibility of such damages, arising out of or related to (i) your use of or reliance on the Site, the Catalog, the E-Flyer, or any information, hyperlinks or content contained therein, (ii) your provision of information, personal or otherwise, to Pink Stardust Glitter, (iii) the provision of Products or services by Pink Stardust Glitter, (iv) acts or negligence on the part of Pink Stardust Glitter, its agents or employees, or (v) your use of any Products. In purchasing Products or services from Pink Stardust Glitter, you expressly release and discharge Pink Stardust Glitter from all such causes of action or damages. Without limiting the foregoing, in no event shall Pink Stardust Glitter be liable to you for more than the purchase price of any Product purchased by you from Pink Stardust Glitter.

The relationship between Pink Stardust Glitter and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of the Site.

The Site, Catalog and E-Flyer, including, without limitation, all content, information and links contained therein, are provided “as-is” without any warranty that they will be uninterrupted or error-free.

Indemnification

You agree to indemnify and save harmless Pink Stardust Glitter and any of our Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any loss, damages, claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the Site.

Governing Laws

This agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to your use of the Site and these Terms and Conditions.

Disclaimer

Market conditions and competitive pressures may cause prices and availability to change without further notice. Although great care is taken in the production of the Site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.