FREQUENTLY ASKED QUESTIONS
Pink Stardust Glitter offers the items described on the Site, E-Flyer and Catalog (the “Products”) for sale at the prices set forth on the Site, E-Flyer or Catalog, as applicable (subject to revision of such prices by Pink Stardust Glitter from time to time). No document issued by you attempting to negate or otherwise modify the terms of the Terms and Conditions, including any purchase order or request for proposal, shall be binding upon Pink Stardust Glitter and instead the Terms and Conditions, including any special Terms and Conditions set forth separately by written agreement shall exclusively govern the sale of Products and provision of services to you by Pink Stardust Glitter.
Pink Stardust Glitter ships Products and provides services in accordance with the specifics of your purchase order. Note in addition to shipping charges, a documentation and handling fee will be applied to all international orders.
All orders must be prepaid and are subject to availability. Market conditions and competitive pressures may cause prices and availability to change without further notice.
RESALE PROHIBITED
All prices quoted are payable in United States Dollars (USD) and, unless otherwise stated, do not include shipping charges or taxes. The E-Flyer, Catalog and Site each offer limited-time sales values, and special buys. Regular prices shown are the prices at which the Products have been sold by Pink Stardust Glitter as of the date of issuance indicated.
Pink Stardust Glitter reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, at its discretion, including, without limitation, if Pink Stardust Glitter believes that customer conduct violates applicable law or is harmful to the interest of Pink Stardust Glitter.
Market conditions and competitive pressures may cause prices and availability to change without further notice. Although great care is taken in the production of the Site, Catalog and E-Flyer, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
Payment can be made by Visa, MasterCard, American Express and Discover
credit cards or Paypal.
For credit card payments, the shipping address for your order must match the
billing address of your credit card.
Check and money order payments are accepted and should be sent with the
Product codes, quantities, customer name, shipping address and phone
number:
Pink Stardust Glitter
211 - 164 Sandalwood Pkwy East
PO Box 1076
Brampton, ON
L6Z 4X1
Ph. (866) 472-6252
Orders will be processed once payment has been received.
There is a $25 charge for any check returned NSF.
COD (Cash On Delivery) is not accepted.
If you need to change or cancel your order please do so the same day the order is placed before 4pm Eastern Standard Time (EST) by calling Pink Stardust Glitter at (866) 472-6252. After that all orders are subject to a 5% cancellation fee plus shipping and handling if your order has been shipped.
There are no refunds or exchange for personal care items. Due to the nature of personal care items and related matters of hygiene and public safety, all sales are final.
Please have your order number ready when you place your call. Do not e-mail us with a request, as e-mails may not be processed in sufficient time to effect a change to an order.
Cancellations will not be accepted for custom made or special orders once they are in production.
Pink Stardust Glitter does not ship to PO Boxes or Freight Forwarder Addresses
All Products are shipped from our Mississauga, ON warehouse. Orders placed Monday to Friday between 9:00 am at 4:00 pm (EST) will be shipped the same day. Orders placed after 4:00pm (EST) will be shipped the next business day. At Pink Stardust Glitter, shipping and handling charges are based on the following:
- The delivery option you choose
- The weight, size and dimensions of your items
- Your shipping preferences
Customers can choose to have orders shipped via Canada Post or courier. Products can be shipped across Canada, the U.S. and Internationally. Shipping charges are listed for review before you submit your order.
Pink Stardust Glitter does not ship to PO Boxes or Addresses associated with Parcel Forwarding Companies.
In addition to shipping charges, a documentation and handling fee will be applied to all foreign orders.
Foreign orders may also be subject to tariffs and/or import taxes which are the sole responsibility of the receiver.
There are no refunds or exchange for personal care items. Due to the nature of personal care items and related matters of hygiene and public safety, all sales are final.
Pink Stardust Glitter will Refund or Exchange defective Products only. Incorrect orders will be corrected once received and verified by Pink Stardust Glitter. The corrected orders will be sent out with no additional shipping charge.
1. Returned merchandise requires prior authorization and an explanation for the return. Please contact us prior to returning an item for a Return Authorization Number.
2. Claims for defective, damaged or incorrect goods must be made within 5 business days of receipt.
3. All merchandise must be in the original packaging and sealed cartons.
4. All returned goods must include a packing slip and must be shipped freight prepaid to:
Pink Stardust Glitter
211 - 164 Sandalwood Pkwy East
PO Box 1076
Brampton, ON
L6Z 4X1
Ph. (866) 472-6252
Duties and taxes are the sole responsibility of the sender. This amount will be deducted from the refunded amount.
5. Credit will be issued as follows:
a. Merchandise less than 15 days old will be issued 100% credit less shipping charges.
b. merchandise 16 – 30 days old will be issued 100% credit, less 25% restocking fee and shipping charges
c. Merchandise older than 30 days and custom orders are not. returnable for credit.
d. No cash refunds will be given.
Please thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, you must note the extent of the damage on the freight bill and call us within 5 business days.
Please review our privacy policy so that you understand our privacy practices, the information we collect about you during your visit and what we do with that information, as it governs your visit to the Website.
Pink Stardust Glitter collects personal information that you provide to us voluntarily, for example by placing an order for Products via the Site, Catalog or by completing a survey or user registration form, or responding to our E-Flyer. Such personal information may include your name, company name, e-mail address and/or phone number, and with respect to purchases, your shipping address and billing information. Survey’s may ask for demographical information such as age, gender, family size, etc. We will only use this information for the purposes for which you provided it to Pink Stardust Glitter, and with your approval, on a regular basis we will send you an E-Flyer about our new Products. You can unsubscribe from this service at any time, either through the Site or from a link on the E-Flyer, or by e-mailing Pink Stardust Glitter at the address provided on the “Contact Us” page.
When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
Pink Stardust Glitter also collects anonymous information from all visitors to the Site, such as IP addresses and aggregated site metrics, to generate statistics, develop marketing plans and improve the overall performance of the Site. In addition we may use IP addresses to analyze trends, administer our Website, track traffic patterns, and gather demographic information for aggregate use, as well as for credit fraud protection and risk reduction. Except as otherwise disclosed in this Privacy Policy, we will not use IP addresses in combination with your personally identifiable information without your prior consent.
Pink Stardust Glitter does not share your contact information with any other third party without your consent, except to a court or governmental agency if required by law, as required by a court of competent jurisdiction, or to Third Parties it engages to provide services that involve data processing on its behalf. Such Third Parties do not include advertisers or marketers that would contact or solicit you. For example, Pink Stardust Glitter engages a third party to fill product orders or coordinate mailings, and will disclose billing information to such Third Parties only as necessary for them to perform their function. In addition, Pink Stardust Glitter works with agencies in order to administer Pink Stardust Glitter's E-Flyer distribution. Pink Stardust Glitter will only disclose personal information to such Third Parties provided that they adhere to the same restrictions regarding use of your personal information as are set forth in the Terms and Conditions.
All personal data you submit to Pink Stardust Glitter throughout the Site is encrypted with secure server software (SSL) that encodes the information before your Web browser software sends it to Pink Stardust Glitter. The SSL software decodes the data only after it reaches Pink Stardust Glitter's server, meaning that your data will be encrypted were hackers try to intercept it while in transit. Once the data reaches Pink Stardust Glitter's server, your personal data will be protected by the same security software Pink Stardust Glitter uses to guard all of its essential business data.
“Cookies” are small pieces of information that some Websites store on your computer’s hard drive when you visit them. Like many other Websites, the Site uses cookies to identify Products that you have selected to sample. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Even if you do not use cookies, you can still access all of the features on our Site.
AnclA utilizes advanced secure payment system to process credit card orders. The credit card information you enter into the sample form and order form is secure as they are designed to meet or exceed the vulnerability audit requirements of all credit card companies. However, it is impossible to guarantee the security of information you disclose online from a sufficiently powerful attack from unauthorized Third Parties.
No confidential relationship shall be established in the event that you make any oral, written, or electronic response to AnclA (e.g. feedback, questions, comments, suggestions or ideas). AnclA shall be free to reproduce, publish or otherwise use such information including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including developing, manufacturing and/or marketing of goods or services. The sender of any information to AnclA is fully responsible for its content, including its truthfulness and accuracy.